Help & Support

Need Assistance? We're here to help.

Give us a call

You can reach us at 972-578-5000 or 1-800-578-9009.


Monday — Friday 7:00 am - 7:00 pm
Saturday 9:00 am - 1:00 pm

Online Banking Support

General Inquiries: Contact us through our Live Chat, or view our Online Banking Support link above. 

Chat online

Are you having a problem accessing your account? Chat with one of our Customer Service Representatives online.


Monday — Friday
7:00 am - 5:30 pm
9:00 am - 1:00 pm

Start a Live Chat


Report a lost card

If your debit card has been lost or stolen, call our 24-hour help line at 1-800-523-4175 as soon as possible.

Before You Travel

Help us protect your account by notifying us before you travel outside of your normal shopping area. To avoid a disruption in your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account.